O&O CleverCache FAQ

2. Why is my version of the software no longer on the website? Am I eligible for an upgrade of the product?

O&O CleverCache is the newest generation of our solution for the optimization of the File Cache Management in Windows 7, Windows Vista, Windows XP, Windows 2000, and Windows NT. This results in an enormous performance boost without any new hardware purchase or restrictions to your system’s stability.

The version 7 replaces earlier versions of the software. Please visit the product pages of O&O CleverCache to find out more about downloads and upgrade opportunities at: http://www.oo-software.com/en/products/ooclevercache/

3. I am using O&O CleverCache. How can I contact the O&O technical support?

O&O Software offers expert technical support to solve every issue you might have, aiming for 100% customer satisfaction. O&O Software provides e-mail support for home users and phone support for corporate customers, as well as on-site support for corporate customers with maintenance agreements – upon request world-wide – staffed directly by O&O technicians or authorized O&O partners.

Please note: O&O also offers on-site support for corporate customers evaluating O&O CleverCache for an enterprise environment. Please do not hesitate to send us your questions and requests. Our technicians will answer all of your questions.

Support for Registered Users (Customer Support): http://www.oo-software.com/en/support/csupport/

Support for Trial and Freeware Software: http://www.oo-software.com/en/support/tsupport/

4. I installed and activated O&O CleverCache. Is my computer now optimized?

Once installed, O&O CleverCache is active and runs in the background. With O&O AutoSense O&O CleverCache offers you a pre-defined profile that makes using the software a breeze. The O&O AutoSense Profile instructs your system to analyze the system’s settings upon every system startup. Whenever changes to the main memory are detected, O&O CleverCache updates its settings accordingly. Additional configuration is not necessary if you do not wish to.

5. How can I check which effect O&O CleverCache has on my Windows file cache?

When you open the O&O CleverCache graphical user interface, a graph illustrates in real-time how much more File Cache is available through the O&O CleverCache enhanced File Cache Management.

6. My CleverCache Task Tray icon sometimes blinks, sometimes not. Is this normal?

Yes, when the Task Tray Icon blinks, O&O CleverCache is activated, because O&O AutoSense or any other activated profile caused a CleverCache process to optimize the system once again. You may easily follow how this affects your memory availability with the “Cache Monitor” within the graphical user interface.

7. What is O&O CleverCache?

O&O CleverCache is a unique tool to optimize your File Cache Management in Windows. This results in an enormous performance boost, sometimes doubling your original system speed without any new hardware purchase or restrictions to your system’s stability.

File caching is meant to improve the speed of accessing files. When they are read again, the system can retrieve them from the faster memory, instead of reading from the slower hard disk. Windows accesses your hard disk for reading and writing through its integrated File Cache Management. Windows is not so efficient, however, when managing the file cache on its own.

It allocates main memory for the file cache even when it is no longer available for running applications. If applications request new memory, the system is forced to swap out segments of memory into the paging file located on the hard disk, requiring time-consuming read/write access.

Paradoxically, in this situation file caching, meant to improve system performance, actually leads to a dramatic decrease in system performance by acting as a speed brake for your computer. This is where O&O CleverCache comes in and solves this problem by instituting its own smarter cache management system.

8. Is O&O CleverCache secure to use?

Yes, O&O CleverCache is absolutely safe to use to enhance the file cache management of your Windows system.

9. Our Windows Server tends to become slower the longer it is running. Can O&O CleverCache help?

This is a well-known server problem for many administrators. If you use a Windows Server for days, weeks, or even months at a time without interruption, slower answering times of applications will occur. By restarting the server, you will find out that the system runs with significantly higher performance. The reason for this is the empty file cache resulting from the reboot of the system. O&O CleverCache achieves the same result without any reboot, ensuring maximum performance while the system is online.

In addition to other functions, O&O CleverCache also contains “Mem-O-Safe” technology. This enables user control of the file cache’s update interval. In Windows, the file cache is not only useful for reading files, but for writing them as well. In order to improve system performance, saved data is not immediately written to a secondary storage medium (i.e. hard disk), but rather first stored to the file cache. For the sake of efficiency, the system waits a specific interval of time in order to save as many updates to files as possible at once. Normally, this interval cannot be changed by the user. O&O CleverCache, however, makes this possible. This technology can ensure that, even on the most important of file servers, only a few if any files will be lost in the event of a system failure (program crash, hardware malfunction, power outage, etc.).

10. For whom is O&O CleverCache intended for?

O&O CleverCache is intended to be used by home and home office users using single licenses. It may also be used within O&O’s corporate licensing for the File Cache Optimization on corporate workstations and server.

11. Do you offer O&O CleverCache licenses for Administrators or Technicians?

O&O CleverCache can be purchased as single licenses and for corporations using O&O’s corporate licensing with volume licenses and site licenses. If you are interested in the O&O volume licensing program, please contact us at: http://corp.oo-software.com/en/get-a-quote

12. Why use O&O CleverCache instead of a competitive product?

There are many “memory tweaking” products out there, claiming to be able to achieve significant performance boosts by concentrating on optimizing the Windows main memory. O&O CleverCache‘s Mem-O-Free feature also addresses that, but its real advantage is the optimization of the Windows File Cache Management.

This leads to a performance increase and to lower response times, especially if you are running many applications at the same time and tend to switch between them quite often. The optimum level for the file cache is automatically determined by O&O CleverCache and adjusted according to the available memory. Hidden resources of your system will be activated without any need for user interaction.

13. Do I need to uninstall an earlier version of O&O CleverCache before I install the latest update?

Yes, please uninstall your installation of a previous version, and afterwards install the new release.

14. Is O&O CleverCache compatible with Windows 7?

Yes, it is. O&O CleverCache runs with all versions of Windows 7, Vista, XP and 2000. Please note: O&O CleverCache cannot be installed on computers running Windows 95/98/ME.

15. Is O&O CleverCache compatible with a version of Windows XP running Service Pack 2?

Yes!