FAQ (一般)
2. 購入ã—ãŸè£½å“ã®ã‚¢ãƒƒãƒ—グレードã¯ã©ã®ã‚ˆã†ã«ã§ãã¾ã™ã‹ï¼Ÿ
O&O 製å“ã®ã‚¢ãƒƒãƒ—グレードã¯ã€è£½å“ã®ãƒ¬ã‚¸ã‚¹ãƒˆãƒªï¼ˆãƒ¦ãƒ¼ã‚¶ç™»éŒ²ï¼‰ã‚’è¡Œã£ãŸãŠå®¢æ§˜ãŒå¯¾è±¡ã§ã™ã€‚製å“ã‚’ã¾ã レジストリã—ã¦ã„ãªã„å ´åˆã¯æ¬¡ã®ã‚ˆã†ã«ä½œæ¥ã‚’è¡Œã£ã¦ãã ã•ã„。
製å“ã‚’ O&O パートナーや専門店ã§ã”購入ã•ã‚ŒãŸå ´åˆã€ã‚ªãƒ³ãƒ©ã‚¤ãƒ³ã§ O&O ã«ãƒ¬ã‚¸ã‚¹ãƒˆãƒªå‡ºæ¥ã¾ã™ã€‚レジストリã¯æ¬¡ã®ãƒšãƒ¼ã‚¸ã§è¡Œã†ã“ã¨ãŒã§ãã¾ã™ã€‚ http://www.oo-software.com/jp/support/register/
ã¾ãŸã€è£½å“パッケージã«åŒæ¢±ã•ã‚Œã¦ã„るレジストリ葉書ã«ã”記入ã„ãŸã ãã€éƒµé€ã§å½“社ã¸ãŠé€ã‚Šã„ãŸã ã„ã¦ã‚‚レジストリ出æ¥ã¾ã™ã€‚
O&O オンラインショップã§è£½å“ã‚’ã”購入ã«ãªã£ãŸå ´åˆã€ã”購入時ã«è‡ªå‹•çš„ã« O&O Software ã«ãƒ¬ã‚¸ã‚¹ãƒˆãƒªã•ã‚Œã¾ã™ã€‚ã“れ以é™ãƒ¬ã‚¸ã‚¹ãƒˆãƒªã™ã‚‹å¿…è¦ã¯ã‚ã‚Šã¾ã›ã‚“。
レジストリã§å•é¡ŒãŒã‚ã‚‹å ´åˆã¯å½“社サãƒãƒ¼ãƒˆã¾ã§ã”連絡下ã•ã„。 http://www.oo-software.com/jp/support/csupport/
レジストリãŒå®Œäº†ã™ã‚Œã°ã€è£½å“ã®ã‚¢ãƒƒãƒ—グレードをã”注文ã„ãŸã ã‘ã¾ã™ã€‚当社製å“ã®ã”購入ã«é–¢ã™ã‚‹ãã®ä»–ã®æƒ…å ±ã¯å½“社ウェブサイトをã”å‚照下ã•ã„。 http://www.oo-software.com/de/
ã”注æ„下ã•ã„: O&O Software ã¯ä¼æ¥ã®ãŠå®¢æ§˜ã«ã€EメールやãŠé›»è©±ã§ã®ã‚µãƒãƒ¼ãƒˆã€ã‚‚ã—ãã¯ã‚ªãƒ³ã‚µã‚¤ãƒˆã‚µãƒãƒ¼ãƒˆã‚’ã”利用ã„ãŸã ã‘ã€å¥‘約期間ä¸ä½¿ç”¨ã—ã¦ã„る製å“アップグレードを行ãˆã‚‹ä¿è¨¼å¥‘ç´„ã‚’ã”用æ„ã—ã¦ãŠã‚Šã¾ã™ã€‚
3. è¿”å“ã¯ã©ã®ã‚ˆã†ã«è¡Œãˆã¾ã™ã‹ï¼Ÿ
O&O Software ã§ç›´æŽ¥è£½å“ã‚’ã”購入ã„ãŸã ãã€è¿”å“ã‚’ãŠç”³ã—è¾¼ã¿ã«ãªã‚‹å ´åˆã€è¿”å“ã«é–¢ã™ã‚‹æ—¨ã‚’当社ã¾ã§Eメールã§ãŠé€ã‚Šä¸‹ã•ã„。sales@oo-software.com
O&O 販売部ã‹ã‚‰è¿”ç”ã‚’ãŠé€ã‚Šã—ã¾ã™ã€‚
専門店や O&O パートナーã‹ã‚‰ãŠè²·ã„上ã’ã„ãŸã ã„ãŸè£½å“ã¯å½“社ã«è¿”å´ã™ã‚‹ã“ã¨ã¯å‡ºæ¥ã¾ã›ã‚“。ã“ã®å ´åˆã¯ã”購入ã«ãªã£ãŸè²©å£²æ‰€ã¸ãŠå•åˆã›ä¸‹ã•ã„。
4. I am an enterprise customer for software. How do I contact support?
Our expert technicians are happy to answer all of your questions. O&O software provides e-mail as well as phone support for corporate customers. Upon request O&O offers also on-site support world-wide.
Please note: If you wish to evaluate our O&O Defrag in an enterprise environment, please do not hesitate to register with our support team to receive all necessary support and direct answers to all of your questions. Please register with the O&O support team at http://www.oo-software.com/en/support/tsupport/
5. O&O オンラインショップã§è£½å“を購入ã—ã¾ã—ãŸã€‚製å“ã¯ã„ã¤ã”ã‚届ãã®ã§ã™ã‹ï¼Ÿ
O&O オンラインショップã§ã¯è£½å“ã®ã‚ªãƒ³ãƒ©ã‚¤ãƒ³è³¼å…¥ã‚’ã”利用ã„ãŸã ã‘ã¾ã™ã€‚ライセンスã¯ãŠå®¢æ§˜ãŒã”入力ã•ã‚ŒãŸEメールã«é€ã‚‰ã‚Œã¾ã™ã€‚オプションã¨ã—㦠O&O オンラインショップã§ãƒãƒƒã‚¯ã‚¢ãƒƒãƒ— CD ã‚‚ãŠè²·ã„求ã‚ã„ãŸã ã‘ã¾ã™ã€‚
CD ã®éƒµé€ã«ã¯ãƒ‰ã‚¤ãƒ„国内ã§ã”購入日ã‹ã‚‰æœ€é•·10日間ã»ã©ã‹ã‹ã‚Šã¾ã™ã€‚CD ã‚’10日以内ã«ãŠå—ã‘å–ã‚Šã«ãªã‚‰ãªã‹ã£ãŸå ´åˆã¯å½“社ã¾ã§ã”連絡下ã•ã„。
http://www.oo-software.com/jp/support/csupport/
å…¨ã¦ã® O&O 製å“ã®å°å£²ç‰ˆï¼ˆãƒ‘ッケージ版。製å“CDã¨å–扱説明書をåŒæ¢±ï¼‰ã¯ O&O 製å“ã®ä»£è¡¨å–扱先や専門店ã«ã¦ãŠè²·ã„求ã‚ã„ãŸã ã‘ã¾ã™ã€‚
6. 注文ã«ã¤ã„ã¦è³ªå•ã‚’ã—ãŸã„ã®ã§ã™ãŒã€ã©ã“ã«å•ã„åˆã‚ã›ã‚Œã°ã„ã„ã®ã§ã™ã‹ï¼Ÿ
ç¾åœ¨å½“社ã§ã¯O&O オンラインショップを通ã˜ã€ã‚ªãƒ³ãƒ©ã‚¤ãƒ³ã§ã®ãƒ©ã‚¤ã‚»ãƒ³ã‚¹è²©å£²ã‚„ã€å¿…è¦ãªå ´åˆã«ã¯ãƒãƒƒã‚¯ã‚¢ãƒƒãƒ— CD ã®è²©å£²ã‚’è¡Œã£ã¦ãŠã‚Šã¾ã™ã€‚オンラインライセンスã®ç™ºé€ã¯ãŠæ”¯æ‰•ã„後ã™ãã«Eメールã«ã¦è¡Œã‚ã‚Œã¾ã™ã€‚ãƒãƒƒã‚¯ã‚¢ãƒƒãƒ— CD ã®é…é€ã«ã¯ã”注文日ã‹ã‚‰æœ€å¤§10日間ã‹ã‹ã‚Šã¾ã™ã€‚
全商å“ã®ãƒ‘ッケージ版㯠O&O 製å“ã®ä»£è¡¨å–扱先や専門店ã§ãŠè²·ã„求ã‚ã„ãŸã ã‘ã¾ã™ã€‚最寄㮠O&O パートナーã¯ä»¥ä¸‹ã®ãƒšãƒ¼ã‚¸ã‹ã‚‰ãŠæŽ¢ã—ã„ãŸã ã‘ã¾ã™ã€‚ http://www.oo-software.com/jp/order/reseller/
ã”注文ã«é–¢ã—ã¦ã”質å•ãŒãŠã‚ã‚Šã®éš›ã‚„ã€æœ€å¯„ã® O&O 製å“å–扱パートナーã®æƒ…å ±ãŒã”入用ã®å ´åˆã€ã©ã†ãžEメールã§å½“社ã¾ã§ã”連絡下ã•ã„。sales@oo-software.com
7. ライセンスãŒå±Šã‹ãªã„ã®ã§å•ã„åˆã‚ã›ã‚’ã—ãŸã¨ã“ã‚ã€ã™ã§ã«ãƒ©ã‚¤ã‚»ãƒ³ã‚¹æƒ…å ±ã‚’è¼‰ã›ãŸEメールãŒç§ã®ã¨ã“ã‚ã¸å±Šã„ã¦ã„ã‚‹ã¨ã®ã“ã¨ã§ã—ãŸãŒã€ä»Šã¾ã§ãã®ã‚ˆã†ãªãƒ¡ãƒ¼ãƒ«ã¯å—ã‘å–ã£ã¦ã„ã¾ã›ã‚“。ã©ã†ã™ã‚Œã°ã„ã„ã§ã™ã‹ï¼Ÿ
ç†ç”±ã¨ã—ã¦ã¯ãŠä½¿ã„ã®Eメールソフトã®ã‚¹ãƒ‘ムフィルタãŒé€ã‚‰ã‚ŒãŸEメールã®å—ã‘å–ã‚Šã‚’æ‹’å¦ã—ãŸå¯èƒ½æ€§ãŒè€ƒãˆã‚‰ã‚Œã¾ã™ã€‚ã“ã®ã‚ˆã†ãªå•é¡ŒãŒã‚ã£ãŸå ´åˆã€å½“社ã¾ã§ã“ã‚Œã¨ã¯åˆ¥ã®EメールアドレスをãŠé€ã‚Šä¸‹ã•ã„。ãã¡ã‚‰ã¸å†åº¦æƒ…å ±ã‚’ãŠé€ã‚Šã„ãŸã—ã¾ã™ã€‚
8. I used to contact O&O Software support simply by sending an e-mail. Is this still possible?
O&O Software support uses a ticket-based support system. You may send us an e-mail or use our online support request form at http://www.oo-software.com/en/support/csupport/
You should receive a support request confirmation and a ticket number allowing our support team and you to easily identify and track your request to guarantee the highest quality of support.
9. I would like to become a reseller of O&O Software. What can I do?
You are highly welcome as an O&O partner. To learn more about our partner program, please visit out Partner website at http://www.oo-software.com/en/partners/
10. In the O&O Online Shop I saw an entry field for a coupon code. Where can I get one?
O&O Software and our partners offer coupon codes within exclusive promotions for our customers via newsletters as well as promotional postal mailings. Please make sure to subscribe for the O&O Newsletter at http://www.oo-software.com/en/newsletter/
Product coupons may also be exclusively offered to a specific product customer group, so please make sure to register your O&O products with us at: http://www.oo-software.com/en/support/register/
11. How do I register my copy that I purchased at a retail store?
Thank you for you purchase of our software! As a licensed user you qualify for technical installation support and for certain product upgrades and cross-upgrades. Therefore we recommend that you register your O&O Software product.
Your license code that came with your product is required for your registration.
If you purchased a boxed version from an O&O partner or a retail store, you may register online. Please go to: http://www.oo-software.com/en/register/index.html to register your copy.
You may alternatively register your product by sending us the registration card that came with your retail product package.
If you purchased your product from the O&O Online Shop, you are automatically registered with your product.
If you need additional support for the registration of your product, please contact our technical support at http://www.oo-software.com/en/support/csupport/
12. I found multiple products on the O&O Software installation CD. Can I unlock all of these products with my purchased license?
The O&O Software CD comes with trial versions of several O&O products to allow our customers to learn more about all the products that we offer.
However, your purchased license is valid for your specific product only. Please enter your complete license information during the start-up of your product and your product will be unlocked to the full version.
If you are interested in one of the other products that also came with your CD, please visit our website to learn more about licensing and for example the product bundles we offer.
13. Can I run my licensed software on multiple computers?
According to the product license agreement, you must purchase one license of the software for each computer you are using it on.
14. How do I uninstall the software?
To uninstall the software, please follow these instructions:
- Open the control panel from the start menu "settings".
- Click on Add/Remove programs
- Choose the software from the list of currently installed programs to uninstall it.
- Click on Add/Remove.
- The uninstallation program will start.
If you have problems uninstalling the program, please contact our technical support at http://www.oo-software.com/en/support/csupport/
15. I lost my license key. What can I do?
If you registered your product with O&O, we are able to resend you your license key. If you purchased your product from the O&O Online Shop, you are automatically registered with your product.
Please contact our technical support at http://www.oo-software.com/en/support/csupport/ and send us the user information you used when you registered your product. We will resend you your license key.
16. I lost my installation file. What can I do?
All downloads of O&O products can be found on our website at http://www.oo-software.com/en/download/. Simply choose your product file and download it for re-installation.
17. I purchased the product, but I cannot locate my license key.
If you purchased a boxed version from an O&O partner or a retail store, you can find your license key inside the box.
If you purchased your product from the O&O Online Shop, you should have received an e-mail including your license key.
If you have not received you license information with the boxed version or via e-mail, please contact our technical support at http://www.oo-software.com/en/support/csupport/
18. The product does not accept the purchased license key I enter.
The following examples are potential reasons that could hinder the successful registration of the software:
- Please make sure you are unlocking the correct product and the correct product version first. For example you can not use a license code of O&O Defrag Professional to unlock a version of O&O Defrag Server.
- Please fill out all fields exactly as they appear in your confirmation e-mail or on the enclosed registration card that came with your box. This includes the "Name" and "Company" fields.
- Note: All letters in your registration key are capitals. For example make sure to enter "DPN1-..." instead of "dpn1-...".
- Note: Please make sure to enter the right letters and numbers, such as 0 (zero) instead of O’s, or I instead of 1. Our registration codes never include the letter O, only the number 0 (zero).
If you received the license key via e-mail, you may simply copy and paste it into the product registration.
If you entered the license key and name/company correct, the product will inform you that you successfully unlocked the product.
If you continue to have problems unlocking the product, please contact our technical support at http://www.oo-software.com/en/support/csupport/
19. How do I upgrade to the new version or build?
Please visit the download pages on the O&O Software website to check, if there is a new version or build available. You can find the O&O download pages at: http://www.oo-software.com/en/download/
20. What we mean by "Grace Period"
O&O Software customers who purchase the latest version of a product in a certain time period prior to release of a new version can benefit from a free upgrade to the newest version. Each individual product has its own “Grace Period” and the actual invoice date for purchase of the last version applies when assessing eligibility. These free upgrades are not sent out automatically - customers must apply direct to O&O Software. Only those customers with a current Maintenance Agreement will receive the upgrades automatically.
21. I am a registered O&O Defrag user and I would like to upgrade.
To upgrade your version of O&O Defrag, please download and install the new program version. You may purchase your upgrade license from the O&O Online Shop or from a local authorized reseller. More information about ordering a product can be found at: http://www.oo-software.com/en/order/index.html
22. I am receiving a "Test period has finished” message when I start the software. How can I activate the software?
The trial version of O&O Defrag expires 30 days after its installation. If you like our product, we invite you to purchase the product. You may purchase your product license from the O&O Online Shop or from a local authorized reseller. More information about ordering a product can be found at: http://www.oo-software.com/en/order/
23. I ordered the product on a CD. I have still not received it.
The actual delivery may take up to 10 business days from the date of purchase. If your CD has not arrived within the 10 business days, please contact us at http://www.oo-software.com/en/support/csupport/
24. Which data recovery product is right for me?
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