O&O UnErase FAQ
2. Why is my version of the software no longer on the website? Am I eligible for an upgrade of the product?
O&O UnErase 4 is the newest generation of our solution to find your accidentally deleted files. The software restores the original filenames as well as directory structures as if nothing had been deleted in the first place. Please visit the product pages of O&O UnErase 4 to find out more about downloads and upgrade opportunities at our webseite.
3. I am using O&O UnErase. How can I contact the O&O technical support?
O&O Software offers expert technical support to solve every issue you might have, aiming for 100% customer satisfaction. O&O Software provides e-mail support for home users and phone support for corporate customers, as well as on-site support for corporate customers with maintenance agreements - upon request world-wide - staffed directly by O&O technicians or authorized O&O partners.
Please note: O&O also offers on-site support for corporate customers evaluating O&O UnErase for an enterprise environment. Please do not hesitate to send us your questions and requests. Our technicians will answer all of your questions.
Support for Registered Users (Customer Support): http://www.oo-software.com/en/support/csupport/
Support for Trial and Freeware Software: http://www.oo-software.com/en/support/tsupport/
4. My computer has finished the scan for supposedly lost files and found them. How can I restore these files now?
Select the files or folders and click on the Restore icon on the Toolbar or select the corresponding heading in the Context Menu. Now you can choose where the restored files are to be saved. As your target directory, you may create a new folder or select one that already exists.
5. Can I scan for files using the trial version of O&O UnErase?
Yes, please feel free to download the trial version of O&O UnErase. The trial version allows you to scan for your lost files, if you wish to restore them, simply unlock the trial version to the full version using a purchased license. Please visit the product pages of O&O UnErase 4 to find out more about licensing opportunities.
6. I only have one partition on my computer. How can I restore the lost files without having to install O&O UnErase?
With the feature O&O InstantUnErase you also have the possibility of running O&O UnErase without installation by creating an O&O InstantUnErase emergency disk on a parallel system.
Please note: If you would like to restore deleted files, it is imperative that you do not write any more data to disk. This is because only those files whose data have not already been overwritten by other data, can be restored. For this reason it is very important that O&O UnErase be already installed before a crisis occurs. The installation of any software after a data loss occurs could lead to the overwriting of die data you are trying to restore.
7. What is O&O UnErase 4?
O&O UnErase 4 makes the restoration of deleted data as easy as "a walk in the park". With the help of a new and one-of-a-kind algorithm, more files can be restored than ever before. Within a matter of seconds, O&O UnErase finds your deleted files and restores them with just the click of a button. The original filename and directory structure are also restored as if nothing had been deleted in the first place.
8. What is the difference between O&O UnErase and O&O DiskRecovery?
O&O DiskRecovery and O&O UnErase are two separate software products that are designed to compliment each other. While O&O UnErase enables you to restore deleted files and folders simply and quickly, O&O DiskRecovery goes one step further. O&O DiskRecovery can recover your data even on formatted hard drives or memory cards. On a system-wide level, this program scans for your data and reconstructs them.
As both products together maximize the recovery possibilities, O&O offers them bundled together with the O&O RescueBox. Find out more about the money-saving price of the O&O RescueBox at: http://www.oo-software.com/en/oobundles/
9. Is O&O UnErase secure to use?
O&O UnErase is safe to use for scanning and restoring your files and data. Performing an UnErase process is safe read-only process that leaves your data unchanged. The software is designed to simply read one data volume and write to another - there is no danger that any of your basic system settings will be affected.
10. For whom is O&O UnErase intended for?
O&O UnErase is intended to be used by home and home office users using single licenses. It may also be used within O&O’s corporate licensing for easy data recovery on corporate workstations and server.
11. Do you offer O&O UnErase licenses for Administrators or Technicians?
O&O UnErase can be purchased as single licenses and for corporations using O&O’s corporate licensing with volume licenses and site licenses. If you are interested in the O&O volume licensing program, please contact us at:
http://corp.oo-software.com/en/order/easylicensing/form/
12. Why use O&O UnErase 4 instead of a competitive product?
O&O UnErase 4 makes the restoration of deleted data as easy as "a walk in the park". With the help of a new and one-of-a-kind algorithm, more files can be restored than ever before. O&O UnErase together with O&O DiskRecovery makes up one of the most powerful industry-leading recovery product bundle with the O&O RescueBox. That's why we put our trust in "Try Before You Buy": Please feel free to fully test-drive our trial version available from our website.
13. What hard disk and other storage devices does O&O UnErase support?
O&O UnErase supports the following devices:
All hardware storage devices that are supported by Windows XP/2003, Windows 2000 und Windows NT 4.
Please note: If you can access the storage system in the manner of accessing a Windows file system partition and this partition is formatted with a file system supported by Windows, O&O UnErase is able to scan this storage device for your lost files.
If your hard drive or partition has been formatted, you may use our O&O DiskRecovery to scan this storage device for you lost data.
14. Do I need to uninstall an earlier version of O&O UnErase before I install the latest update?
Yes, please uninstall your installation of a previous version, and afterwards install the new release.
15. Is O&O UnErase 4 compatible with Windows Vista and XP?
Yes, it is. O&O UnErase 4 runs with all versions of Windows Vista, XP, 2000, 2003 and NT. Please note: O&O UnErase 4 cannot be installed on computers running Windows 95/98/ME.
16. Is O&O UnErase secure? What happens if the power supply is interrupted during the UnErase process?
To perform the UnErase process, O&O UnErase 4 uses a safe read-only process that leaves your data unchanged.
17. I've heard that it is impossible to restore files that have been overwritten by other data.
Yes, a recovery of data that has been physically overwritten is almost impossible.
Please note: If you would like to restore deleted files, it is imperative that you do not write any more data to disk.
18. Is O&O UnErase 4 compatible with a version of Windows XP running Service Pack 2?
Yes!
19. What tests have there been to assess UnErase's capabilities?
Numerous computer magazines carried out tests with file recovery software and were successful in restoring supposedly deleted files and data with O&O UnErase.
20. Which data carrying media can O&O UnErase recover files from?
O&O UnErase can restore deleted data from your hard disk, floppy disk, and CDs. In addition, it supports Jaz and Zip drives; CompactFlash or MemoryStick cards (which must support NTFS4, NTFS5, FAT16 and FAT32 file systems).
21. Can I use O&O UnErase over a network, or must it be done from the computer where the deleted files are?
You can perform an emergency installation by means of a network drive, but files cannot be restored from a network drive, even if it is mapped as though it were a logical drive on the current machine. However, it is possible to save the recovered data to another machine via a network, if your access privileges allow this. This is a good idea as it doesn't require write access to your machine - useful if you have more data to recover!
Please note that the license for O&O UnErase is bound to a particular machine. If you want to install it on a further machine, please purchase a further license.
22. What are the chances of recovering my document?
This depends on a number of different factors: the amount of write access to the disk that has occurred, the size of your file, how long ago you deleted it, and so on. The particular part of the disk Windows writes to when you start up a program or save a file is fairly random, so even if you deleted the file some time ago there could be a chance of recovery. The most important thing to remember is to avoid write access as soon as you realize you've deleted a file by accident. If you act immediately the chances of recovering your file are excellent. O&O UnErase 4 also allows for partial recovery of files - even if it can't get you all 100 pages of your report, 90 or even 10 pages could be invaluable!
23. I didn't install O&O UnErase 4, and now I need to recover a file! Is it too late?
Don't panic! You can run O&O UnErase 4 from CD-Rom to avoid having to install it and therefore running the risk of overwriting your file. There is also a wizard that allows you to create an emergency installation on a floppy disk, on which the UnErase files fit comfortably at just over 1 MB. It is also possible to use a directory on the network for the emergency installation - please note however that the license for O&O UnErase is bound to one computer only. Please purchase additional licenses if you want to use it on another machine.
24. Can I get back files I've SafeErased with O&O UnErase?
No, you can't! O&O SafeErase is an extremely effective program for deleting and overwriting your data. O&O UnErase can't get back files that have been deliberately overwritten, just those that have been deleted in everyday Windows usage.
25. When MS Word asked if I wanted to save, I clicked "No" instead of "Yes"! Can O&O UnErase help?
Probably - when using programs such as Word, it will automatically create temporary files until you save the document properly. If you act quickly it might still be possible to get back all that hard work! Please feel free to fully test-drive our free trial version available from our website.
26. I've probably got hundreds of deleted files on my computer, but I want to find and restore one quickly. Is this possible?
Of course - to work more effectively and quickly with O&O UnErase 4, just use our FileFilter. Simply specify a file extension or other criteria. Only the files which fit your description will be shown.
27. Which data recovery product is right for me?
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