FAQ (Product-independent)

Yes, O&O Software offers customers several payment options. Please select the desired software product(s) from the O&O Online Shop and choose your method of payment.

You may also order your O&O product from local authorized resellers. More information about ordering a product can be found at: https://www.oo-software.com/en/order/reseller/

Please contact the O&O Sales Team via e-mail if you have any further questions at: sales@oo-software.com

To be eligible for a product upgrade for your software, you must be a registered owner of the software. If you have not yet registered your product, you may do so at: If you purchased a boxed version from an O&O partner or a retail store, you may register online. Please go to: https://www.oo-software.com/en/support/register/ to register your copy. You may alternatively register your product by sending us the registration card that came with your retail product package.

If you purchased your product from the O&O Online Shop, you are automatically registered with your product. If you need additional support for the registration of your product, please contact our technical support at https://www.oo-software.com/en/support/csupport/ Once you are registered, you are eligible to order your upgraded product.

Please note: O&O Software offers maintenance agreements to enterprise customers, which include priority support, as well as optional on-site support calls and all upgrades published during the term of the maintenance agreement.

If you purchased the software directly from O&O Software and would like to request a refund, please send us your refund request via e-mail to sales@oo-software.com The O&O sales team will process your request.

Unfortunately, we are unable to refund purchases made through retail stores and resellers. Please contact your reseller for a refund, as you are subject to their refund policies. We apologize for any inconvenience this may cause.

Our expert technicians are happy to answer all of your questions. O&O software provides e-mail as well as phone support for corporate customers. Upon request O&O offers also on-site support world-wide.

Please note: If you wish to evaluate our O&O Defrag in an enterprise environment, please do not hesitate to register with our support team to receive all necessary support and direct answers to all of your questions. Please register with the O&O support team at https://www.oo-software.com/en/support/tsupport/

The O&O Online Shop does primarily offer electronic licensing. The delivery of purchased licenses is fulfilled via e-mail. O&O does not offer boxed products via the Online Shop.

Exception: O&O BlueCon, delivery is usually made within 2 working days.

Certain O&O products can be purchased as retail versions (software packs, including a product CD and handbook) over authorized O&O Partners and in specialized outlets. You can find a partner near you under https://www.oo-software.com/en/order/reseller/

Licenses are currently delivered electronically via the O&O Online Shop. Delivery is made immediately once the funds are credited (exception O&O BlueCon, where delivery is usually made within 2 working days).

Certain products may be ordered as boxed versions from an O&O Authorized Reseller. You can find a partner near you under https://www.oo-software.com/en/order/reseller/

Please contact cleverbridge Customer Service with any questions you may have concerning your order or billing. Customer Service can be reached under sales@oo-software.com

If you have a question regarding your order, please contact us by email at sales@oo-software.com.

If you need help finding an O&O partner, please contact us by email sales@oo-software.com.

We apologize for any inconvenience. This may be due to an activated spam filter on your computer, blocking e-mails we send to you from your inbox. If the problem persists, you may send us an alternative e-mail address and we will be happy to resend the desired information to the new e-mail address.

O&O Software support uses a ticket-based support system. You may send us an e-mail or use our online support request form at https://www.oo-software.com/en/support/csupport/

You should receive a support request confirmation and a ticket number allowing our support team and you to easily identify and track your request to guarantee the highest quality of support.

You are highly welcome as an O&O partner. To learn more about our partner program, please visit out Partner website at https://partners.oo-software.com/en

O&O Software and our partners offer coupon codes within exclusive promotions for our customers via newsletters as well as promotional postal mailings. Please make sure to subscribe for the O&O Newsletter at https://www.oo-software.com/en/newsletter/

Product coupons may also be exclusively offered to a specific product customer group, so please make sure to register your O&O products with us at: https://www.oo-software.com/en/support/register/

Thank you for you purchase of our software! As a licensed user you qualify for technical installation support and for certain product upgrades and cross-upgrades. Therefore we recommend that you register your O&O Software product.

Your license code that came with your product is required for your registration.

If you purchased a boxed version from an O&O partner or a retail store, you may register online. Please go to: https://www.oo-software.com/en/register/index.html to register your copy.

You may alternatively register your product by sending us the registration card that came with your retail product package.

If you purchased your product from the O&O Online Shop, you are automatically registered with your product.

If you need additional support for the registration of your product, please contact our technical support at https://www.oo-software.com/en/support/csupport/

The O&O Software CD comes with trial versions of several O&O products to allow our customers to learn more about all the products that we offer.

However, your purchased license is valid for your specific product only. Please enter your complete license information during the start-up of your product and your product will be unlocked to the full version.

If you are interested in one of the other products that also came with your CD, please visit our website to learn more about licensing and for example the product bundles we offer.

According to the product license agreement, you must purchase one license of the software for each computer you are using it on.

To uninstall the software, please follow these instructions:

• Open the control panel from the start menu « settings ».
• Click on Add/Remove programs
• Choose the software from the list of currently installed programs to uninstall it.
• Click on Add/Remove.
• The uninstallation program will start.

If you have problems uninstalling the program, please contact our technical support at https://www.oo-software.com/en/support/csupport/

If you registered your product with O&O, we are able to resend you your license key. If you purchased your product from the O&O Online Shop, you are automatically registered with your product.

Enter the e-mail address you used when ordering or registration on this page. We will send you an email with all of your current licenses.

Downloads for all O&O products (exception O&O BlueCon / older versions) can be found on our website under https://www.oo-software.com/en/download/. Simply choose your product file and download it for installation.

The download for O&O BlueCon is usually delivered within 2 working days.

Older product versions can be found in our Download Archive under: https://www.oo-software.com/en/download/archive

Please note item 15 (above) as well « I lost my license information ».

If you purchased a boxed version from an O&O partner or a retail store, you can find your license key inside the box.

If you purchased your product from the O&O Online Shop, you should have received an e-mail including your license key.

If you have not received you license information with the boxed version or via e-mail, please contact our technical support at https://www.oo-software.com/en/support/csupport/

The following examples are potential reasons that could hinder the successful registration of the software:

• Please make sure you are unlocking the correct product and the correct product version first. For example you can not use a license code of O&O Defrag Professional to unlock a version of O&O Defrag Server.
• Please fill out all fields exactly as they appear in your confirmation e-mail or on the enclosed registration card that came with your box. This includes the « Name » and « Company » fields.
• Note: All letters in your registration key are capitals. For example make sure to enter « DPN1-… » instead of « dpn1-… ».
• Note: Please make sure to enter the right letters and numbers, such as 0 (zero) instead of O’s, or I instead of 1. Our registration codes never include the letter O, only the number 0 (zero).

If you received the license key via e-mail, you may simply copy and paste it into the product registration.

If you entered the license key and name/company correct, the product will inform you that you successfully unlocked the product.

If you continue to have problems unlocking the product, please contact our technical support at https://www.oo-software.com/en/support/csupport/

Please visit the download pages on the O&O Software website to check, if there is a new version or build available. You can find the O&O download pages at: https://www.oo-software.com/en/download/

To upgrade your version of O&O Defrag, please download and install the new program version. You may purchase your upgrade license from the O&O Online Shop or from a local authorized reseller. More information about ordering a product can be found at: https://www.oo-software.com/en/order

The trial version of O&O Defrag expires 30 days after its installation. If you like our product, we invite you to purchase the product. You may purchase your product license from the O&O Online Shop or from a local authorized reseller. More information about ordering a product can be found at: https://www.oo-software.com/en/order/

Our staff do a great job in answering customer queries, yet it can still take some time simply because of the demand a volume of several hundred inquiries a day places on our support team. With Premium Support you can get preferential treatment and quicker responses to your requests.

Premium Support is offered during the purchase process in our online shop. If you decide against the Premium Support, you may of course still use our free support options. Keep in mind though, that the response to your requests in this case can take more time. You also have only 30 day’s eligibility for free installation support.

To benefit from Premium Support, you will receive a special e-mail address and thus a special access to our qualified support team. Alternatively, you may also use the support form on our website and by entering your Premium Support ID that you received when you purchased. You can take Premium Support for a whole year from the date of purchase.

The cleverbridge AG is our authorized online retailer, responsible for billing and delivery of orders on our behalf. cleverbridge Customer Service can be reached under cs@cleverbridge.com.

TPlease contact cleverbridge Customer Service with any questions you may have concerning an order or billing. Customer Service can be reached under cs@cleverbridge.com.