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O&O Syspectr

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Frequently Asked Questions (FAQ)

1. What is O&O Syspectr?
O&O Syspectr is a cloud-based platform for professional IT monitoring and remote management. It provides an up-to-date overview of system health at any time, detects issues early, and—depending on the edition—enables targeted administration and recovery actions.
2. Who is O&O Syspectr for?
O&O Syspectr is designed for internal IT departments, Managed Service Providers (MSPs), system integrators and IT service providers, as well as administrators who want to centrally monitor, manage, and secure their systems.
3. Is O&O Syspectr really free to use?
Yes. Monitoring with O&O Syspectr is permanently free and not limited by the number of endpoints being monitored. Costs only arise when active management features are used.
4. Which features are included in the Free model?
The Free edition includes unlimited monitoring, real-time status indicators for hardware and software, performance metrics, availability monitoring, and security-relevant alerts via the central web interface.
5. What is the difference between monitoring and management?
Monitoring means passive observation and analysis of system states. Management includes active actions such as remote access, executing actions or scripts, and targeted control of individual systems or groups.
6. How is management billed in O&O Syspectr?
Only active management is billed. Companies pay only when administrative actions are actually performed—transparent, flexible, and with clearly calculable flat rates.
7. Is there a limit to the number of endpoints?
No. O&O Syspectr scales without limits and supports any number of endpoints—from a single workstation to large, distributed IT infrastructures.
8. How quickly is O&O Syspectr ready to use?
The agent can be installed in just a few minutes. Immediately afterwards, all relevant information is available in the central web interface—without complex configuration or training.
9. Which operating systems are supported?
O&O Syspectr supports Windows systems in enterprise environments. Exact support depends on the respective Syspectr version and the modules in use.
10. Where is the data processed and stored?
O&O Syspectr is developed and operated entirely in Germany. Data processing takes place exclusively in German data centers and complies with GDPR requirements.
11. Is any data transferred to third countries?
No. There is no data processing or transfer to third countries. Companies retain full control over their IT data at all times.
12. How secure is O&O Syspectr?
Security is a core design principle of O&O Syspectr. The platform uses encrypted communication, role-based access controls, and privacy-compliant processes.
13. What is the Resilience variant of O&O Syspectr?
The Resilience variant extends Syspectr with capabilities for real disruption and outage scenarios. It enables continued access to critical functions even when operating systems no longer boot or are no longer reachable in the usual way.
14. What benefits does O&O Syspectr offer for MSPs?
MSPs benefit from centralized monitoring, scalable management, predictable costs, and additional resilience features. This helps reduce downtime and deliver a significantly higher level of IT security to customers.
15. Do I need special hardware or infrastructure?
No. O&O Syspectr is fully cloud-based. You only need the agent installed on the endpoints and a web browser to access the management interface.
16. Can O&O Syspectr replace existing RMM solutions?
Yes. O&O Syspectr covers classic monitoring and management functions and extends them with resilience and recovery scenarios that go beyond traditional RMM solutions.
17. How does onboarding and system management work?
Systems are automatically connected via the installed agent. Management is handled centrally through the web-based interface with clearly structured dashboards and detailed views.
18. Are there roles and permission concepts?
Yes. O&O Syspectr supports role-based access, allowing different users to be granted specific permissions for monitoring or management.
19. How does O&O Syspectr differ from classic monitoring tools?
O&O Syspectr combines unlimited free monitoring with optional, on-demand management and a unique Resilience option for outage scenarios—transparent, scalable, and privacy-compliant.
20. Where can I get support for O&O Syspectr?
Support and further information are available via the O&O support area as well as directly through O&O partner and enterprise customer offerings.
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